There is a lot to know about the services that we offer and we get asked questions about them all the time.
Below are some of the most frequently asked questions that we have received, which should answer your immediate ones.
If your question is not answered here then please ask your question here and a member of our team will reply as soon as possible.
Absolutely, but you will need to have a separate plan for each site.
However, if you have over 10 sites that you would like us to support send us all the details using the contact form here with all the details and we will provide you with a custom quotation.
No. We do not believe in boring long 12 month contracts or any lock ins. There are no contracts involved, you can cancel at any time.
You are in total control. We even give you a 14 days free trial to test the service.
Really? We will be very sad to see you go.
We work hard each month to provide you with the best service possible.
However, if you would like to cancel simply send us a Cancellation Request and we will process your cancellation and inform you when this has been completed.
There will be no hard ball questions to try and retain you as a subscriber.
But, if you would like to tell us why you are leaving it will help us to improve the service, which is our prime objective.
Simply pay by credit or debit card. We accept all the major cards.
The payment processor that we use is called Stripe which is one of the most secure payment processors in the World.
Your card will be billed automatically on a monthly recurring basis until you either cancel your plan or change your plan.
Sorry, PayPal is currently not an option.
Our service works with most web hosting companies and we will endeavor to work with your web host.
However, if for any reason there are issues that we are unable to resolve we will provide you with a full, no questions asked refund.
Web Hosts that we don't work with
Hostingzoom (Landis Holdings)
Resellerzoom (Landis Holdings)
Modvps (Landis Holdings)
WowVPS.com (Landis Holdings)
JaguarPC (Landis Holdings)
Verio (NTT Communications)
NTT America (NTT Communications)
NTT Europe (NTT Communications)
Yahoo! Hosting (Yahoo SiteBuilder)
Unfortunately our plans only cover one WordPress site.
However, we can provide support for your other WordPress sites in your multi-site installation simply by subscribing to additional plans.
Support for customized themes, plugins, membership management, repairing of customized themes and plugins such as WooCommerce.
You will need to contact the developer.
Currently, content edits are not included, however, we are working on providing this in the near future.
For a full list please view our scope of service.
As part of our service we will update the themes and plugins on your WordPress installation as and when they become available.
In the unfortunate event the website breaks after an update, we will roll-back to the previous version.
You will then be required to contact the developer of the theme or plugin to update to a version compatible with the latest version of WordPress.
We will roll your site back to the previous version.
You will need to contact the person who customized your theme or plugin to resolve any further issues.
All the backups are stored in at least two secure off-site locations so that even we are covered in the eventuality there is a failure in the storage facility.
Yes of course, there is a full no questions asked money back guarantee.
Just let us know within the first 30 days of subscribing.
Currently this is not an option, however, we are working on a solution that will be available soon.
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